Repair is a margin business. The difference between a shop that scales and one that stalls usually isn’t volume — it’s how well the owner controls parts cost and rework. Here are the levers that matter most.
1. Buy at dealer pricing, in tiers
Retail parts pricing quietly eats 15–30% of your margin. Registered shops should buy wholesale, and the more you buy, the better the tier. Our Dealer Program offers tiered wholesale pricing so your unit cost drops as your volume grows.
2. Check out tax-exempt on resale
If you resell parts as part of a repair, you shouldn’t be paying sales tax on inventory. With a valid resale certificate on file, verified dealers check out tax-exempt — another few points straight to the bottom line.
3. Attack your callback rate
Every warranty redo is a double loss: the replacement part plus the labor you don’t bill. Tested, warranty-backed parts keep callbacks low. Cheap, untested parts look good on the invoice and terrible on the P&L. Quality is a margin strategy, not just a quality one.
4. Reduce downtime with fast restock
Idle bench time is lost revenue. Same-day shipping and a quick reorder workflow keep parts flowing so technicians stay billable. Browse fast movers by device on the Repair Parts by Model index.
5. Standardize your quotes
Offer good/better/best tiers on screens (aftermarket vs. premium OLED) so customers self-select and you protect margin on every ticket. Explore options across iPhone, Samsung, and Pixel parts.
