Returns should be easy. At Midas Technical Solutions we make it simple — and we reward you for keeping your money in your account. Choose store credit on any eligible return and we add a +5% bonus on top of your refund, ready to spend instantly.
Why choose store credit?
- Get 5% more. A $100 return becomes $105 in store credit.
- Instant. Credit lands in your account wallet the moment we approve your return — no waiting on bank processing.
- Never expires. Use it whenever you need parts.
- Spend it on anything. Applies automatically at checkout toward any order, in full or partial payment.
Prefer a refund to your original payment method? That’s fine too — just no bonus, and it follows your bank’s normal processing time.
What can be returned
- Unused, uninstalled parts in original condition and packaging, within 30 days of delivery.
- Defective or DOA (dead-on-arrival) parts — covered by our warranty; we replace or credit these fast.
Not eligible
- Installed, powered-on, or physically damaged parts (unless DOA/defective).
- Final-sale/clearance items and opened consumables (adhesives, cleaning supplies).
How to start a return
- Request it. Email returns@midastechnicalsolutions.com with your order number, the item(s), the reason, and photos if it’s defective. You can also start from My Account → Orders.
- Get your RMA. We reply within 1 business day with a Return Merchandise Authorization (RMA) number and the return address.
- Ship it back. Pack the item securely with the RMA number on the label.
- Get credited. Once we receive and inspect it, we add your refund to your account wallet — with the +5% bonus if you chose store credit.
Using your store credit
Your balance lives in My Account → Wallet and shows in your account menu when you’re logged in. At checkout it applies automatically — use it to cover an order in full or alongside a card or PayPal for partial payment. Balance never expires.
Questions? Our team is here Mon–Fri, 9 AM–8 PM EST via live chat or Contact Us. Dealers on account terms: RMAs and credits are also reflected in your dealer dashboard.
