Answers to the most common questions from repair shops, refurbishers, and resellers. Cannot find what you need? Our team replies within one business hour, Mon-Fri 9 AM-8 PM EST. Contact us or use live chat.
Ordering & Accounts
Do I need an account to order?
No – anyone can check out as a guest at retail prices. A free account unlocks order tracking, one-click reorders, downloadable invoices, saved addresses, and warranty claims. Approved dealers see wholesale pricing automatically when logged in.
How do I get wholesale / dealer pricing?
Apply through our Dealer Program. Verification usually takes one business day. Once approved, dealer prices apply automatically at checkout on your entire order.
Is there a minimum order?
No minimum order to buy at retail. Some dealer benefits and free shipping apply above set thresholds.
Can I place a large or recurring bulk order?
Yes. Approved dealers can use bulk ordering and reorder from past orders in the account dashboard. For large purchase orders or standing orders, contact our sales team.
Shipping & Delivery
How fast do you ship?
Orders placed before 5 PM EST, Monday-Friday, ship the same business day. Orders after cutoff or on weekends and holidays ship the next business day.
Which carriers do you use?
USPS, UPS, FedEx, and DHL. Rates are calculated live at checkout, and you choose the service that fits your speed and budget.
Do you offer free shipping?
Yes – free standard shipping on orders over $250 within the contiguous US. Expedited and overnight options are available at checkout.
Do you ship internationally?
We ship to select countries. Duties and taxes are the responsibility of the buyer. Contact us to confirm availability for your region.
How do I track my order?
Tracking is emailed automatically when your order ships and is always available in your account under Orders.
Products, Grading & Compatibility
What screen types do you carry?
Incell, Soft OLED, Hard OLED, aftermarket, and genuine Service Pack displays depending on the model. Each product page states the grade so you know exactly what you are buying.
Are your parts tested?
Yes. Every display and battery is tested twice – once at intake and once at packing – before it ships.
How do I know a part fits my device?
Each product is listed by exact brand and model. Use the search bar or Shop by Device to find parts for a specific phone or tablet.
Warranty & Returns
What does the warranty cover?
Lifetime warranty against manufacturing defects on screens; 90-day warranty on batteries, small parts, and tools; 30-day warranty on refurbished devices. Covers defects and dead-on-arrival parts – not physical, water, or installation damage.
How do I file a warranty claim?
Log into your account, open the order, and request a warranty claim, or email support with your order number, a description, and a photo or video. Approved claims receive a replacement or store credit.
What is your return policy?
Unopened, unused parts in original packaging can be returned within 30 days; a 15% restocking fee may apply. Approved returns can be issued as store credit with a bonus so you keep buying the parts you need.
Payments & Billing
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and ACH. Approved dealers may qualify for additional terms.
Do you offer net terms?
Net terms are available to approved dealers with an established order history. Contact our sales team to apply.
Can I download invoices for accounting?
Yes – every order includes a downloadable PDF invoice, available in your account and attached to your order confirmation email.
Dealer & Wholesale Program
What are the benefits of a dealer account?
Wholesale pricing applied automatically, priority order processing, a dedicated account manager, early access to restocks, and access to bulk ordering and the pre-owned device catalog.
Who qualifies as a dealer?
Repair shops, refurbishers, wholesalers, resellers, and enterprise repair operations with a valid business registration or resale certificate.
Do you have an LCD buyback program?
Yes – turn your damaged OEM screens into store credit. See our LCD Buyback page for details.
