Every part we ship is backed by the Midas warranty. If something arrives defective or fails within the coverage window, we make it right — fast.
What’s covered
- Defective & DOA parts. Parts that arrive dead-on-arrival or fail due to a manufacturing defect are replaced or credited.
- Screens: covered against display and touch defects (dead pixels, lines, unresponsive touch) that are not caused by installation or physical damage.
- Batteries, flexes, cameras, boards: covered against functional failure not caused by installation error or misuse.
Coverage window
Report defects promptly — most parts carry a limited warranty from the delivery date (stated on the product page or your invoice). Screens carry our lifetime-against-defect coverage where noted at checkout.
What’s not covered
- Physical or liquid damage after receipt.
- Installation errors (bent flexes, pinched cables, over-torqued screws).
- Parts marked final-sale, and normal wear on consumables.
How to file a claim
- Start an RMA from Product Returns / RMA or email returns@midastechnicalsolutions.com with your order number, the part, and photos/video of the issue.
- Get your authorization within one business day.
- Return the part; after inspection we replace it or credit your account — with store credit +5% if you choose credit.
Dealer warranty
Approved dealers get expedited warranty handling and batch RMA support. See the Dealer Program.
This summary is provided for convenience; specific coverage is stated on each product page and invoice.
