If a shipment arrives late, lost, or damaged, you may be owed a carrier refund. We file the claim for you and credit your account.
When you can claim
- Late delivery beyond the guaranteed service window.
- Lost package confirmed by the carrier.
- Damaged in transit — keep the packaging and photograph it.
File a claim
- Submit details. Email shipping@midastechnicalsolutions.com with your order number, tracking number, and the issue (attach photos for damage).
- We file it. We open the carrier claim on your behalf.
- Get credited. Approved refunds are added to your account wallet as store credit.
